Return & Replacement Policy

At The Lab House, we are committed to providing high-quality laboratory machinery, equipment, and reagents. Your satisfaction is important to us. This Return Policy outlines the conditions under which items may be returned, replaced, or refunded.

🔄 Eligibility for Returns

Returns are accepted under the following conditions:

  • The item was delivered damaged, defective, or incorrect.
  • You notify us within 7 days of receiving the item.
  • The product is unused, in its original packaging, with all manuals, cables, and accessories included.
  • Proof of purchase (invoice or receipt) is provided.

🚫 Non-Returnable Items

Due to the nature of our products, certain items are not eligible for return, including:

  • Opened reagents or consumables
  • Customized lab setups or special-order equipment
  • Products damaged due to improper use, installation, or handling
  • Items returned after 7 days of delivery

🔁 Replacement Process

If your equipment arrives faulty or incorrect:

  1. Contact us at [Insert Email/Phone] within 7 days.
  2. Share your order number and photos (if applicable) of the issue.
  3. Our support team will assess and arrange for replacement or repair at no extra cost.
  4. In some cases, return pickup will be scheduled by our logistics partner.

💰 Refunds (If Applicable)

Refunds are offered only when a replacement is not possible or if the returned product is approved for refund.
Approved refunds will be processed via the original payment method within 7–14 business days.

🚚 Return Shipping

  • If the return is due to our error (defective, damaged, or wrong item), we cover all return shipping costs.
  • If the return is due to customer error, return shipping is the customer’s responsibility.

📝 Important Notes

  • Always inspect your delivery upon arrival and report any issues immediately.
  • Unauthorized returns will not be accepted.
  • All returns are subject to inspection and approval.